Community Success Tech Support

athGADLANG is looking for a Community Success - Technical Support for our reputable client.

Position Overview:

As a Company Ambassador, you will be responsible for providing first-class technical support and customer service to our clients. You will triage inquiries, manage technical support tickets, and contribute to various projects within the Community Success Team. This role requires strong communication skills, technical aptitude, and a commitment to exceeding customer expectations.

Key Responsibilities:

• Answer overflow reception calls, address general inquiries, and escalate complex issues to the appropriate teams.
• Respond to technical support tickets for the Tribe Home Community Platform via ticketing systems and over the phone.
• Process Help Desk tickets within the Tribe Home Community Platform, ensuring timely and comprehensive responses.
• Onboard and update Tribe employee, building, and user data into various software systems, maintaining data accuracy and integrity.
• Collaborate on ad hoc projects as needed, contributing to the overall success and growth of the organization.

Required Skills and Qualifications

• Minimum 3 years of experience in a customer service/support role
• Strong technical aptitude and problem-solving skills
• Must have excellent communication skills, both written and verbal
• Proficiency in using ticketing systems and customer relationship management (CRM) software experience with Office 365, Asana, Zendesk, and Jira (or similar platforms)
• Familiarity with Yardi Accounting Software or similar property management software
• Knowledge of iOS and Android mobile applications
• Detail-oriented with a high level of accuracy in data entry and management
• Ability to prioritize and manage multiple tasks efficiently
• Customer-centric mindset with a commitment to exceeding expectations
• Adaptability and willingness to learn new technologies and processes
• Experience in property management or community association software
• Background in technical support for SaaS platforms
• Knowledge of ITIL practices or other IT service management frameworks